Agent Performance
Individual BDC agent handle volume, conversion, appointments & test-drive attribution
Date Range
Agent
Reporting period:Oct 1–15, 2026· Manual data mode
Manually supplied reporting snapshot · Oct 1–15, 2026. Values are user-provided, not live CRM data or record-derived totals. Confirmed appointments, follow-ups completed, and leads assigned are not supplied and show “Data unavailable”. Not reconciled against the dashboard’s verified outbound-call aggregate.
TL
Tammy Layne
Owner & BDC Lead
3,702
Calls
42
Appts
24
Test Drives
AH
Andrea Harrell
BDC Agent
2,382
Calls
23
Appts
6
Test Drives
QD
Que Dade
BDC Agent
1,320
Calls
6
Appts
2
Test Drives
Agent Comparison Overview
Calls vs Appointments vs Test Drives · manually supplied snapshot · Oct 1–15, 2026
Detailed Agent Performance Table
Manually supplied reporting snapshot · Oct 1–15, 2026
| Agent | Role | Calls Handled | Appointments | Test Drives |
|---|---|---|---|---|
| Tammy Layne | Owner & BDC Lead | 3,702 | 42 | 24 |
| Andrea Harrell | BDC Agent | 2,382 | 23 | 6 |
| Que Dade | BDC Agent | 1,320 | 6 | 2 |