TL

Dashboard

Cross-channel BDC performance — Hyundai of New Port Richey

Reporting snapshot · Oct 1–15, 2026 · America/Chicago (Central — Dallas, TX)

Date Range
Agent
Reporting period:Oct 1–15, 2026· Manual data mode
Total Calls
6,828
Verified aggregate · Oct 1–15, 2026
Inbound
549
Reference figure · not reconciled
Outbound
6,828
Verified aggregate · Oct 1–15, 2026
SMS Sent
811
Verified aggregate · Oct 1–22, 2026
Appts Booked
71
N/A · no comparison data
QR Scans
45
Reference figure · not reconciled
Test Drives
32
Manually supplied snapshot · Oct 1–15, 2026
Verified Outbound Report Snapshot · Oct 1–15, 2026
6,828 outgoing totalAnswered 68.54% · No answer 16.68% · Failed 11.06% · Busy 3.6% · Ringing 0.12%Avg 12s · Total 24h 07m 17s

Screenshot-verified aggregate · individual call records not supplied · kept separate from record-level KPIs above.

View Outgoing Call Report

Inbound vs Outbound Activity

Daily call volume · Oct 1–15, 2026

Inbound
Outbound
Inbound total
549
Reference · not reconciled
Outbound total
6,828
Verified aggregate

Call Outcome Breakdown

Outgoing Calls · Oct 1–15, 2026

6,828Outgoing Calls
Answered
68.54%
No Answer
16.68%
Failed
11.06%
Busy
3.60%
Ringing
0.12%

Screenshot-verified aggregate · individual call records not supplied

Appointment Status by Calendar

Booked · Confirmed · Showed · No-show · Cancelled · Rescheduled

BookedConfirmedShowedNo-ShowCancelledRescheduled

Top Booking Agents

Appointments booked · October 1–15, 2026

Tammy Layne47 appts · 66.2%
Andrea Harrell21 appts · 29.6%
Que Dade3 appts · 4.2%
Total appointments71

Lead Sources

Recorded source attribution

Outbound Dealership Leads6,828
Facebook Ads1,600 Leads
QR Scan Gas Giveaway71

SMS Activity

Messages sent per day

QR Campaign Performance

Scans vs appointments

Free Gas Giveaway40%Calculated conversion · Reference data — unreconciled
Evergreen Showroom25%Calculated conversion · User-provided data

Agent Call Performance

Oct 1–15, 2026 · calls handled by agent

3 agents
AgentRole
Calls handled
Tammy LayneOwner & BDC Lead3,702
Andrea HarrellBDC Agent2,382
Que DadeBDC Agent1,320
Total7,404
Data reconciliation: Agent totals supplied for reporting: 7,404. Verified outgoing-call report aggregate: 6,828. Difference: 576 calls. Reconciliation is pending.

Follow-Up Activity

Last 7 days · calls / SMS / appts

Messaging Analytics

Screenshot-verified snapshot

Outbound SMS/MMS and inbound messaging performance · Oct 1–22, 2026 · UTC

Imported from the GoHighLevel Messaging Analytics screenshot. These are aggregate snapshot values, not live API data or individual message records.
SMS/MMS Sent
811
55% decrease vs last 22 days
Delivered
762(94%)
45% decrease vs last 22 days
Inbound Messages Received
181
39% decrease vs last 22 days

Messaging Volume

Screenshot-verified counts · Oct 1–22, 2026 · UTC · decorative rings, not a rate scale

811
SMS/MMS Sent
55% decrease vs last 22 days
762
Delivered
45% decrease vs last 22 days
181
Inbound Messages Received
39% decrease vs last 22 days
Daily data unavailable · aggregate failure rate shown · Oct 1–22, 2026. Aggregate failure rate: 6% (49 failed of 811 sent, screenshot-reported).

Messaging Performance Report

Screenshot-based messaging metrics · Oct 1–22, 2026 · UTC

Delivered76263%
SMS Sent81142%
Number Unreachable / Out of ServiceData unavailable8%
To and From Numbers Cannot Be the SameData unavailable2%
Landing Number FailedData unavailable2%

Percentages are user-provided display values, not independently verified rates, and are not mathematically reconciled with the counts. Counts marked "Data unavailable" are not supplied by the source.

KPI cards count illustrative demo records only. The verified outbound aggregate snapshot (6,828 for 2026-10-01 to 2026-10-15) is screenshot-verified and kept separate from individual records. No live CRM or phone APIs are connected.